a new way to live

Frequently Asked Questions

 

What we Believe (1)

<p>What are the beliefs and values of Freeway Baptist Church?</p>

  1. What are our values?

Location and Access (4)

Questions relating to location, access, parking etc

  1. Where can I park?
  2. Are there any stairs to negotiate?
  3. Is Freeway wheelchair accessible? Do you have a Lift?
  4. Access via Platform Lift

General Questions (4)

Answering more general questions about life at Freeway Baptist Churcvh.

  1. Does Freeway still have a newsletter.
  2. Is there a church directory I can access.
  3. Why are there different colours for events on the Church Calendar?
  4. How can i listen to free Christian music?

Church Connect (11)

Questions about the Church Connect Feature we are now using for Newsletters and keeping in touch.

  1. What is Church Connect?
  2. Why do I need to Register for Church Connect?
  3. How do I Register for Church Connect?
  4. Can I access church Connect if I don’t have an email address?
  5. Is there a Church Connect App for my phone?
  6. Why is my photo on church connect? Can I change or remove it?
  7. How do I change the name of a family member.
  8. Can I change my personal details?
  9. Why is Freeway Sending me SMS/Text messages?
  10. How do I resubscribe or OPT-IN to Freeway's SMS Text Messages?
  11. Can I submit my family details to keep in touch as part of the Freeway community?

Catch-up Church (2)

<p>Although God's desire is for us to worship and commune as a group of believers, there are times when we may need to catch-up on Worship services, Songs or Sermons.<br>
These FAQs explain how to access recordings via Podcasts or YouTubve.</p>

<p>&nbsp;</p>

  1. What can I find on Freeway's YouTube Channel?
  2. Can I view Freeway YouTube videos with captions/subtitles in another language?

Worship Team (5)

  1. How does the Worship Team operate at Freeway?
  2. Where can I find the roster for the worship team?
  3. How can I practice songs in the Key that Freeway usually uses?
  4. What Apps are available for changing song keys etc.?
  5. Does our Copyright license allow me to borrow sheet music to practice at home?

Small Groups (Home Groups) (2)

  1. What happens in a Small Group?
  2. What is the S.O.A.P. method of studying a bible passage?

Volunteering at Freeway (2)

  1. What is the process if I want to volunteer at Freeway?
  2. How can I help out at Freeway?

Policies and Forms (1)

  1. Where can I find Freeway’s policies and forms?

Resources (2)

  1. Where can I find Bible Study and other resources?
  2. How can I access resources from RightNow Media?

Building Maintenance (1)

  1. How do I assemble the folding scaffold now available at Freeway?

Copyright and Licenses (6)

  1. Does Freeway have a Copyright Policy?
  2. Can I take sheet music home to practice?
  3. Do we need to show CCLI license and Song Credits during a service?
  4. Can we play recorded Christian music before or after services?
  5. Can we play clips from RightNow Media in our church gatherings.
  6. Can we play YouTube videos in our church gatherings?

COVID (2)

Questions about our responsibilities and requirements mandated by Service Victoria.

  1. New Features in Service Victoria Checkin App?
  2. How do I prove I am Vaccinated?

Safe Church (3)

Explains the Requirements and Code of Conduct for Freeway leadcers and volunteers.

  1. Does Freeway have a Privacy Policy?
  2. How do I get a Working With Children Certificate (WWCC)?
  3. Do I need to apply for a Police check.

Zoom (Use within Freeway) (4)

  1. How do I use an external webcam or microphone in Zoom?
  2. How do i invite people to a Zoom Meeting?
  3. How do I use Zoom?
  4. How to Ensure there are 3 or more people in your meeting.

OneDrive (7)

A few hints and tips as to how to use OneDrive at Freeway

  1. OneDrive Quick Overview
  2. OneDrive Detailed Overview
  3. Are OneDrive files in the cloud or on my computer?
  4. I Received an Invitation to a Shared OneDrive Folder? What do I do?
  5. How do I link to OneDrive folders or files?
  6. Why can't I see updated files in my OneDrive folder(s)?
  7. Why is OneDrive stuck looking for changes or updating?

Tech Desk (0)

Questions about Live Streaming, Proclaim, and the Sound Desk

Tech Desk Overview (4)

<p>Answers to questions about our Sound Desk, The multimedia presentation software, and how these work together for LIVE streaming via our production console.</p>

  1. Where do I start if I want to learn how to assist on the Tech Desk?
  2. Glossary of Technical Terms
  3. What technical stuff needs to be done each week?
  4. Post Service Production Tasks

Tech: Sound Desk (2)

  1. How can I learn more about the Sound Desk?
  2. Sound Desk Basics Checklist

Tech: Lights and Lighting Control (4)

<p>How are the platform lights controlled and what are the presrequisits&nbsp;to having them work.</p>

  1. An Overview of Freeway Lights.
  2. How to control the lights via the Multimedia computer
  3. Why are the platform lights not working?
  4. Is the DMX Control program configured for the USB interface to the lights?

Tech: Live Streaming Production Console (10)

  1. Overview of Production Console, and Control Buttons
  2. How does Freeway Live Stream its services?
  3. How to Schedule a YouTube Live Stream
  4. How do I start Live Streaming a Freeway service?
  5. How do I end a Live Stream?
  6. How to end a Stream in YouTube Studio
  7. Production Console Training Topic Checklist
  8. Production @ Freeway, Made Simple (Short videos)
  9. How to Pause Live Streaming and Restart the stream when appropriate.
  10. How to change video thumbnail images on YouTube channel

Tech: FaithLife Proclaim Program (14)

<p>This is the computer proram used to present songs and slides to the congregation.</p>

  1. Training in Proclaim?
  2. Proclaim Training Topic Checklist
  3. Is there a User Guide to the Proclaim Program?
  4. How are the presentation projectors and screens set up at Freeway?
  5. How are screens configured within Proclaim?
  6. Can I configure or test Proclaim from Home?
  7. Can I show Bible verses without creating a PowerPoint presentation?
  8. How to display PowerPoint slideshow on a different screen
  9. How to display CCLI License number in auditorium
  10. How to change song background to a Green Screen
  11. Using different lyric arrangements for the same song
  12. How do I show CCLI License Details online?
  13. Is there a maximum Video size I can import into Proclaim?
  14. How can I create an instant Poll or Survey for use during a service?

Technology - Help with (11)

Trying to make Technology Easy!

  1. How to Chromecast content to Freeway Screens
  2. Why am I seeing old data on a web page link?
  3. How can I duplicate (Chromecast) my screen via WIFI on a TV at Freeway?
  4. What if I get a 2nd, duplicate, Friend Request on Facebook.
  5. Can I check if an email address is valid without sending an email?
  6. How can I fill in a PDF form document and Sign it electronically?
  7. Why is my email marked or rejected as SPAM?
  8. How do I upload a Bible Reading Video?
  9. What do I need to Register for?
  10. What are QR Codes?
  11. Can I Cast or Airplay my mobile or computer screen to the projectors?

Bitwarden Password Manager (4)

<p>A very useful and secure password Manager, with a good free version for personal use.</p>

<p>https://bitwarden.com/pricing/</p>

<p>Freeway is using the "Organisations" version, which allows password sharing.&nbsp;We use &nbsp;the free version which, although it has its limitations, it suits our needs.</p>

<p>&nbsp;</p>

  1. Why should I use a password manager?
  2. Why use Bitwarden as a password manager?
  3. Is Bitwarden safe and secure?
  4. How do I use Bitwarden?

ChurchTrac (Admin use only) (30)

This section is only relevant and available to, those who are Freeway ChurchTrac Connect Administrators.
You will be prompted for a password for the FAQs in this category.

  1. Are there tutorials available for ChurchTrac and Church Connect? (Admin use only)
  2. Can I personalize email messages? (Admin use only)
  3. Can I make data or tag changes for multiple people at the same time? (Admin use only)
  4. How can I use the Check-In feature ? (Admin use only)
  5. How do I set-up registration for an Event? (Admin use only)
  6. How do I check the number of Registrations for an event? (Admin use only)
  7. How do I add people manually to an event? (Admin use only)
  8. How do I delete people from an event? (Admin use only)
  9. How can I add Links within text in Church Connect? (Admin use only)
  10. What is the difference between a Smart List and a Custom Report? (Admin Use Only)
  11. Can I show event attendees or absentees filtered in People screen? (Admin Use Only)
  12. What happens when someone unsubscribes from emails or SMS Text messages? (Admin use only)
  13. Is there a log of SMS text Messages to and from ChurchTrac? (Admin use only)
  14. How do I send an SMS/Text message from ChurchTrac? (Admin use only)
  15. How to print a roll sheet for each of the children's programs (Admin use only)
  16. How to print a worship attendance roll sheet (Admin use only)
  17. How to assign an Event to a specific calendar. (Admin use only)
  18. I have just added a new Person, can I add them as attending last Sunday? (Admin use only)
  19. Why are some people missing when I try to record worship attendance? (Admin use only)
  20. How do we charge the tablet devices (Admin use only)
  21. How to check-in people on the tablet device (Admin use only)
  22. How do I create a Custom Report" (Admin use only)
  23. How do I turn off ChurchTrac Tips? (Admin use only)
  24. How to print off, or extract a church directory for Freeway leaders. (Admin use only)
  25. What is best tags, or user Defined Fields? (Admin use only)
  26. Can Age Categories by automatically assigned in ChurchTrac? (Admin use only)
  27. How to upload files to Church Connect so that they can be viewed.
  28. ChurchTrac Custom Reports have moved, but where? (Admin Only)
  29. What regular checks or tasks are needed to ensure ChurchTrac data integrity (Admin Only)
  30. How do I search for someone when recording attendance in LIVE MODE? (Admin use only)

Phone System and Voicemail (Admin use only) (1)

  1. I received a text message that someone left a Voicemail. What do I do? (Admin use only)

Website (Admin use only) (1)

  1. How to invoke Spell Checker when editing web pages. (Admin use only)